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Shipping Policy
Standard Shipping:
- All items will be shipped within 5 business days.
- Delivery times depend on the carrier and may be affected by inclement weather.
- Customers will receive a tracking number once the order has been shipped.
Backordered Items:
- Items that are backordered will be shipped within 60 days or less, depending on when the merchandise becomes available from our suppliers.
- Customers will be notified via email with updates regarding the status of backordered items.
Return Policy
Customized or Custom-Made Outfits:
Fitted Couture does not accept returns for customized or custom-made outfits.
Non-Customized Outfits:
- Customers have 14 days from the delivery date to return their non-customized merchandise for a full refund.
- If the return is initiated after 14 days but within 30 days from the delivery date, a 30% restocking fee will be deducted from the order.
- The customer is responsible for paying the return shipping label unless:
- Fitted Couture mistakenly ships damaged merchandise.
- Fitted Couture agrees to cover the cost of the return shipping label in such cases.
General Return Conditions:
- All returned items must be in their original condition, unworn, and with all original tags and packaging intact.
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.